Key words: Insurance / Reduction of Operating Costs / Claim Automation/ RPA
Abstract: Survey analyses insurers efforts on on improving operational efficiency. This is a core lever as
currently 25 percent of every premium dollar is consumed by operating expenses. Report shows areas of focus in the past 12 to 24 months and how does they plan to pursue them in the next 12 to 24 months? Report says Automation can reduce the Claims journey by as much as 30%.